FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

When will SECO 20/20 be held?

Wednesday, March 4 through Sunday, March 8, 2020

Where will SECO 20/20 be held?

The Georgia World Congress Center in Building A at 285 Andrew Young International Blvd NW, Atlanta, GA

When does registration open for SECO 20/20?

Registration for SECO 20/20 opens on Tuesday, October 1, 2019.  SIGN-UP for updates and we’ll notify you when registration opens.

When can I book my hotel?

You can book your hotel in the SECO block today! SECO has contracted discounted rates with our headquarters hotels, the New Orleans Marriott and the Sheraton New Orleans, and at hotels throughout the city to offer you luxury accommodations at the best possible rates. Reservations must be made through our official housing company, Eventsphere, by February 4 in order to reserve rooms at the discounted rates. Hotels sell out quickly, so we recommend booking your room today. If you have any questions or need assistance with your hotel needs, contact Eventsphere at (866) 393-0555 or seco@eventsphere.com.

Official Hotels:

  • OMNI Hotel at CNN ($228/night)
  • Westin Peachtree Plaza ($210/night)
  • Embassy Suites Atlanta at Centennial Park ($231/night)
  • Hilton Garden Inn Atlanta Downtown ($214/night)
  • Ritz-Carlton Atlanta Downtown ($227/night)
  • Sheraton Atlanta Hotel ($189)
  • Hotel Indigo ($199/night)
  • Atlanta Marriott Marquis ($230/night)
  • The American (Doubletree) Atlanta Hotel ($200/night)
  • Glenn Hotel ($221)
  • Holiday Inn Express Atlanta Downtown ($169/night)
  • AC Hotel Atlanta Downtown ($199-239/ night)
  • Courtyard Atlanta Downtown ($220)
  • Aloft Atlanta Downtown ($199/night)

Note: Only Official hotels will have shuttle service to the convention center.

IMPORTANT: Beware of Housing Scams

Large conferences and events often become targets for companies seeking to take advantage of the attendees. Some of our attendees and exhibitors have recently reported to us that they’ve been contacted by third party companies for a number of reasons including hotel reservations and offering to sell our attendee list to them.

These third-party “pirate” companies create websites and email solicitations offering special discounted hotel rooms for other associations’ meetings. They use web domain names and email addresses that look similar to the official versions for the conference. Often, these discounted rooms do not exist. The primary objective of this solicitation is to obtain your credit card information.

We have a more information and listing of known scammers to assist you.

Which hotel is the headquarters hotel?

OMNI Atlanta Hotel at CNN Center; 100 CNN Center NW, Atlanta, GA 30303

Will there be shuttle buses to the convention center?

Yes. SECO will provide a free shuttle buses from our host hotels to the Georgia World Congress Center. Check back this fall for a listing of hotels on our shuttle bus routes.

What are the parking options for SECO 20/20?

The Georgia World Congress Center provides ample parking for the event. To reserve your space online at https://gwcc.clickandpark.com and search for SECO 2020. Rates for SECO 20/20 are $15 per day. Visit SECO's travel page for MARTA, shuttle and rental car details while in Atlanta. 

How can I contact SECO with conference-related questions not covered in this FAQ?

For more information about SECO 20/20, you can reach us at info@secostaff.com.

Does SECO have coat, bag and stroller check during the conference?

Yes. Location of Coat and baggage check is in the main lobby, Andrew Young International Blvd.

Coat & Baggage Check 

Wednesday 9:00am – 6:00pm
Thursday 6:30am – 5:00pm
Friday 6:30am – 5:00pm
Saturday 6:30am – 5:00pm
Sunday 6:30am – 2:30pm

Cost to check a bag is $5 and to check a coat is $3 for SECO 2020.

Does SECO have a room for nursing mothers to use?

Yes. Mamava mobile nursing units are provided at the Georgia World Congress Center outside of Room A411. Attendees can download the Mamava app on iOS and Android for pricing, instructions and use. 

Can children attend SECO 20/20?

Yes. Children ages 18 and younger may attend SECO 20/20 at no charge. SECO verifies the age of attendees registered in this category onsite. Children may not attend continuing education courses.

Will there be childcare on site?

Yes. Childcare will be available during education hours at the Georgia World Congress Center. Childcare services are available on a first come, first served basis in half and full day increments. Babysitting services in your hotel room will also be available. Advanced registration is required. Learn more and register today.

Does SECO have a mobile app?

Yes. The Official SECO 20/20 mobile app is available on both iOS and Android. The app is a great resource to use before, during, and after the conference. Use the app to pre-plan your experience, stay up to date, and refer back to information.

Does SECO help with disability-related accommodations?

In compliance with the Americans with Disabilities Act, SECO makes all reasonable efforts to accommodate persons with disabilities at the event. Those needing assistance to SECO 20/20 education sessions, meetings and Optometry’s Marketplace™ can contact ssmith@secostaff.com no later than February 25, 20/20.
To make accommodations for hotel stay, please contact our housing partner, EventSphere, at seco@eventsphere.com.
For flight assistance the TSA Cares program can simplify travel for attendees requiring special accommodations.

Does SECO have a Lost and Found location?

Yes. Lost and Found is in Room 307.

REGISTRATION QUESTIONS

Where do I go to register online?

Please visit our REGISTRATION page.

How do I make changes/additions to my registration?

To make changes to your registration you can:
- access your registration dashboard via the SECO 20/20 APP
- visit the Registration Desk (located on level 4 of the GWCC)
- visit SECO’s on-line registration

I have questions about my registration. Whom should I call?

You can reach out to our Customer Service Center at (844) 353-2916 or via email seco@compusystems.com.

What are the registration options for guests and children?

The Guest package ($100) gives guests access to SECO sponsored event(s) and the exhibit hall. Guests are not eligible to earn continuing education credits. Children ages 18 and younger may attend SECO 20/20 at no charge. SECO verifies the ages of attendees registered in this category on-site. Children may not attend continuing education courses. Childcare services are offered at SECO 20/20.

When will I receive my badge?

Badges are required to access every part of SECO 20/20 (including special events, education courses and the exhibit hall). Badges can be picked up at the Registration Desk located on Level 4, A Building at the Georgia World Congress Center.

What is the cancellation policy for the 2020 conference?

All cancellation requests must be made in writing by February 4, 2020 by completing the Cancellation Request Form. All cancellation requests will be processed after SECO 20/20 in the form of a credit rollover. If approved, you will receive notification of your credit rollover within 60 days of processing. Credit rollovers are valid for SECO 2021 continuing education only. Please note that refunds will not be issued. SECO regrets that refunds will not be given for no shows.

Credit rollovers will not be granted for unused hours. Credit rollovers can be transferred to another person from the same company. Continuing Education credit is not awarded if a credit rollover is issued. Credit rollover will expire if not used by SECO 2021.

Send Cancellation Request Forms via email to info@secostaff.com, via fax to 770-451-3156 or mail to:
SECO International, LLC - Cancellation Request
c/o SECO Registration
4661 North Shallowford Rd
Atlanta, GA 30338

QUESTIONS ABOUT OPTOMETRY’S MARKETPLACE™ AT SECO

What are the hours for the exhibit hall (Optometry’s Marketplace™)?

Thursday, March 5; 10:00PM–5:00PM
Friday, March 6; 10:00AM–5:00PM
Saturday, March 7; 10:00AM– 4:00PM

EDUCATION QUESTIONS

On which day of the conference can I earn the most continuing education credits?

SECO offers the opportunity to earn more continuing education credits each day--up to 50 continuing education credits over the course of the four-day conference, with 30 continuing education credits available to earn over the weekend sessions. Our at-a-glance education program will be available soon to assist you in choosing your courses. 

If a course is repeated, will it be the same material?

Repeated courses generally offer the same material, but sometimes the courses are led by different lecturers and the content can vary.

Where and when can I access course handouts?

You can now download course handouts via the SECO 20/20 APP or at attendseco.com beginning February 12, 2020.

What are the rules for receiving continuing education credit?

50 minutes of class time constitutes one hour of credit. Attendees are allowed a 10 minute break per a one-hour accredited course. If attendees arrive 10 minutes after the course begins or take a break longer than 10 minutes during the course, they will not receive credit.

How will I receive verification of my attendance for my continuing education credits?

Visit attendseco.com during or after the conference and select Verification of Attendance (VOA). LINK Please allow at least two hours after the completion of the attended course to verify your attendance. You will need your username (attendee badge ID) and password (full last name) to access VOA records via the website.

FREE CE Presentation Theaters: What are they and how can I participate?

The Presentation Theater courses located within the exhibit hall (Optometry’s Marketplace™) are free and participation is granted on a first come, first served basis. You cannot reserve a spot, but you can receive credit for attending official continuing education courses and your Verification of Attendance will note your participation.

What are team-centered courses?

Team-centered learning courses are courses open to all attendees. It is important to note that not all courses are accredited for EVERY group. For example, not all courses are COPE, ABO/NCLE, AOA para, etc. approved.

How many special sessions are offered?

Five (two-hour) special sessions will be offered at SECO 20/20, totaling 10 hours of continuing education credits.

What is the Symposia Series?

The Symposia Series is a set of free, non-accredited courses presented by industry supporters. Free meals are served at each symposium. Pre-registration is required to attend all symposiums. Once registration has reached its maximum, registration will close. A limited amount of open seats may become available onsite on a first come first serve basis. Entrance is not guaranteed but we encourage attendees to stand in the queue outside of each symposium to gain access.
Learn More about our Symposia Series.

Kentucky’s Expanded Therapeutic Procedures (ETP)

SECO 20/20 courses that will count towards Kentucky's ETP hours are currently being confirmed. We will be releasing more information on our ETP page soon.

How are credits reported?

All credits will be reported to COPE through OE Tracker and Florida through CE Broker within 30 days of the show. Attendance will only be reported for those providing their OE Tracker # (COPE) and/or OPC # (Florida). All other attendance will need to be reported by the attendee using the verification of attendance.

OTHER QUESTIONS

How does the support from sponsors, partners and exhibitors improve my experience at SECO?

The leading companies in the optometric industry supports SECO international year-round by sponsoring, partnering and exhibiting. Their goal is to provide optometric professionals with the tools to achieve the highest levels of clinical knowledge and performance.

What is outboarding and what do I do if I witness it?

As the owners and producers of SECO 20/20, we work diligently to protect our exhibitors’ commitment to and investment in both the trade show and the industry by taking a firm stance against outboarding. Outboarding is when any non-exhibitor hosts an unofficial event anywhere in the city that attracts SECO attendees. SECO is organized so that companies in the optometry industry can showcase and demonstrate their latest products and services, meet with industry partners and customers and examine market trends and opportunities, while participation dollars provide SECO with the funds to host this event and invest back into the industry. The integrity of the show is diminished, and the value becomes diluted when companies seek—in an unofficial capacity—to capitalize on SECO attendees.

If you hear of an outboarding event, please contact management at (770) 451-8206 or exhibits@secostaff.com. If you observe this activity during SECO 20/20, please inform any of the SECO volunteers or visit the show office (room 307).

What are SECO’s future dates?

SECO 2021: February 24-28, 2021 in Atlanta, GA
SECO 2022: March 9-13, 2022 in New Orleans, LA
SECO 2023: March 1-5, 2023 in Atlanta, GA

How do I become a member of SECO?

SECO is committed to partnering with our member State Associations to provide value to association members and promote the profession of optometry. SECO International has formal relationships with 13 state optometric associations and four schools of optometry. We work together on issues, concerns and opportunities relating to optometric education. Within our 13 member states, SECO provides annual optometrist and paraoptometric grants totaling more than $40,000. Any practicing optometrist that is a member of the state association of any of these 13-member states is considered a member of the Southern Council of Optometrists and receives a $50 discount when attending the annual SECO Congress.

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